14 gear warrior

After much gnashing of teeth and mumbling at my car to let go – I managed to untangle my mountain bike from the back seat area and get it assembled.

We had gone through to visit Gran and Papa so I thought I’d take the recently serviced MTB for a wee spin around Strathclyde’s finest Park in Motherwell.

Sadly, there was a small problem.  The ‘repair‘ … wasn’t.  It did have much cleaner running gear than the bike I had handed in for service; it was a much shinier around  the general propulsion mechanics – but as the top 7 gears were still unavailable, playing hard to get and generally not doing their bit, I can’t in all due fairness describe it as repaired.  

Needless to say I was very much miffed, disappointed and genuinely annoyed about this.  I had set of with great intentions to do at least three laps, but had to settle for just one, as in 14 gear mode, it was less than enjoyable.

I contacted the branch of the well known store which carried out the unsuccessful repair and even managed to catch hold of the ‘technician’ who claimed to have carried out the work. I described the complete lack of engagement of the top front gearing and he replied…

I tested it on the stand and it seemed fine…

So this is the definition of done as far as he is concerned.  Fabulous – can I have the stand away with me then?  That way I’ll be able to take it along with me on all my future cycle adventures.  I must admit, I have seen a few changes in bikes since I started riding them 30 yrs ago, but I do admit, I’ve never seen anyone riding the bike around the windfarm, canal or Strathclyde’s finest Park on a sodding stand before.

To then make matters even more interesting my favourite technician then chimes out…

I’ll just change the shifters then. That should sort it…

No sparky, you’ll not just change anything, especially not until you can demonstrate to me, that you know what fixed actually is.  I have paid for one unsuccessful service, I ain’t paying for anything more until, the repair is made good.  If new parts appear on the bike, without my approval, they will be complementary components to make amends for the less than quality ‘repair’ initially conducted.